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Information reference flexible or fixed service
Service identification → Chapter
Flexible service → Chapter
Fixed service → Chapter
Service interval display → Chapter
Service identification
–  Referring to vehicle data sticker → Chapter, check if vehicle is equipped with following PR numbers:
The PR number is decisive for the service intervals → Chapter.
Vehicle IDs with the following PR number
    
Model year PR number Service
► 2012 QG1 Flexible service
► 2012 QG0, QG2, QG3 Fixed service
2013 ► QI6 Flexible service
2013 ► QI1, QI2, QI3, QI4, QI7 Fixed service

Flexible service
The flexible service enables long service intervals, depending on individual driving style and the conditions under which the vehicle is used.
  Note
For the flexible service a special LongLife engine oil is required → Chapter.
Vehicles with PR number “QG1” or “Q16” are set up for flexible service before they leave the factory. This means, these vehicles have a flexible service interval display and are fitted with the following components:
t  Flexible service interval display in dash panel insert
t  Engine oil level sensor
t  Brake pad wear indicator (if fitted)
For vehicles with flexible service the service interval is determined by the control unit and is indicated on service interval display (SID) → Chapter.
Therefore the service intervals are flexible.
Fixed service
For vehicles with a fixed service, fixed services are calculated. This means that the mileage or time values are already set by Volkswagen. For normal operating conditions achieving these service intervals is technically assured.
Therefore the service intervals are fixed.
For vehicles
t  Which have not been delivered with extended servicing intervals (ESI) (PR numbers “QG0”, “QG2”, “QI1”, “QI2”, “QI3”, “QI4”, “QI7”.
t  When the extended servicing interval (ESI) was stopped
t  When no LongLife engine oil was used
The fixed service applies.
These non-flexible service intervals apply to all types of service including an engine oil change.
Vehicles with PR number “QG0”
The vehicles are “not” factory-fitted with components for flexible service. Fixed service intervals apply for maintenance.
Vehicles with PR number “QG2”
The PR number is valid only to ►2012.
For these vehicles the flexible service is not factory-activated. Therefore, these vehicles have a fixed service interval display → Chapter and for maintenance the fixed service intervals (rigid service intervals) apply. These vehicles are fitted with the following components:
t  Fixed service interval display in dash panel insert
t  Engine oil level sensor
t  Brake pad wear indicator (if fitted)
Vehicles with PR number “QG3”
The PR number is valid only to ►2012.
For these vehicles the flexible service is not factory-activated. Therefore, these vehicles have a fixed service interval display → Chapter and for maintenance the fixed service intervals apply. These vehicles are fitted with the following components:
t  Fixed service interval display in dash panel insert
t  Brake pad wear indicator (if fitted)
Service interval display
Introduction of extended servicing intervals (ESI) → Anchor
Flexible service interval display (only vehicles with a flexible service) → Anchor
Fixed service interval display (only vehicles with a fixed service) → Anchor
Service interval display: Reset → Chapter
Service interval display: Recode → Chapter
Introduction of extended servicing intervals (ESI)
Ask your importer if the extended service interval (ESI) is available for your country.
Flexible service interval display (only vehicles with a flexible service)
Calculation of service intervals:
t  The service intervals on vehicles with a flexible service is calculated. Input values such as, distance travelled, fuel consumption, oil temperature and loading on diesel particulate filter are evaluated by the control unit.
t  The result of the evaluation is a measure of the deterioration of the oil due to thermal load.
t  Oil deterioration is the decisive factor in determining the distance that can still be driven before the next service.
  Note
For vehicles with a flexible service but which are serviced according to fixed service intervals, the service interval display must be recoded to “non-flexible” → Chapter.
Fixed service interval display (only vehicles with a fixed service)
Calculation of service intervals:
t  The service interval for vehicles with a fixed service is calculated in fixed service intervals. This means that the mileage or time values have been previously determined and specified by Volkswagen.
t  For normal operating conditions achieving these service intervals is technically assured.
    

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