NOTE:
This article is intended for general information purposes only. It does not apply specifically to one make or model.
NOTE:
This article is intended for general information purposes only. It does not apply specifically to one make or model.
One of the most difficult and critical lines of communication is between the service customer and the technician. The clearer the technician understands the customer's concerns, the more likely the problem will be "fixed right the first time".
The Symptom Check List Worksheets in this article are designed to improve this communication. When used consistently, they can be helpful in reducing shop comebacks, increasing technician productivity, and producing satisfied customers. They also provide other benefits:
The following information contains ideas that may be helpful in forming habits that promote daily use of the Symptom Check Lists:
There are many other ways to utilize the concept, but as with every other idea, successful implementation depends on employee involvement and buy-in.
NOTE:
Have the service adviser fill out this form with the customer whenever possible.
Fig. 1: Entire Vehicle - Symptom Check List For Customer
NOTE:
Have the service adviser fill out these forms with the customer whenever possible.
Fig. 2: Symptom Check List - Page 1
Fig. 3: Symptom Check List - Page 2
Fig. 4: Symptom Check List - Page 3
Fig. 5: Symptom Check List - Page 4
NOTE:
Have the service adviser fill out these forms with the customer whenever possible.
Fig. 6: Engine Driveability & Automatic Transmission
Fig. 7: Brakes, Steering, & Suspension
Fig. 8: Air Conditioning, Heater & Ventilation
Fig. 9: Electrical, Radio & Tape/CD Player
Fig. 10: Manual Transmission & Clutch